What Got You Here Will Not Get You There
Ben Larson, CEO, Nanogen | Dec 21, 2018
My phone rings. It's 11 PM at night.
“Ben, I need your help.” I hear on the other end of the line after sneaking into the study to begrudgingly answer the phone.
It would be the third time this year that I’d received such a call. A founder at wit’s end. A team in disarray. Executives fighting. Investors becoming nervous. A promising company with great potential plummeting towards a certain death.
It seems inevitable for startups to experience catastrophic growing pains when they finally achieve that coveted product-market fit. Teams are growing rapidly from 10 to 20 employees and beyond, there’s usually a Series A fundraise effort underway, and early investors are beginning to dream of that exponential growth that was promised to them. And it’s all precariously close to evaporating before everyone’s eyes.
So, I spring into action and start diving deep. I ask questions, I listen, and get an understanding of what is happening from the many perspectives on the inside. The founders take a step back. The team...
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